A Review of Workplace Stress and Employee Coping Mechanisms in Guaranty Trust Bank, Plateau State
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Background of the Study
Workplace stress is a pervasive issue affecting employees across various industries, including the banking sector. It refers to the psychological and physical strain experienced by employees due to various work-related factors such as job demands, work environment, workload, and interpersonal conflicts (Oluwaseun & Afolabi, 2024). In the banking industry, employees are often faced with high expectations, stringent performance targets, and a fast-paced work environment, which contribute significantly to stress.
Guaranty Trust Bank (GTBank), with its operations in Plateau State, is no exception to these stressors. As the banking industry continues to evolve with technological advancements and customer expectations, the stress levels among employees are rising. However, managing workplace stress is essential for employee well-being, productivity, and retention. Effective coping mechanisms, such as stress management programs, organizational support, and work-life balance initiatives, play an important role in mitigating the effects of stress (Ajibade & Akinwumi, 2023). This review aims to explore the types of workplace stress experienced by employees of GTBank in Plateau State and evaluate the effectiveness of the coping mechanisms available to them.
Statement of the Problem
Although workplace stress is a well-recognized issue, there is limited research on its specific impact on employees at Guaranty Trust Bank in Plateau State. The problem lies in understanding how the unique stressors in the banking sector affect employees' health and job performance, and whether the coping mechanisms provided by the bank are sufficient to mitigate these effects. This review seeks to identify common stressors in the bank's work environment and analyze the effectiveness of the existing coping mechanisms to enhance employee well-being and organizational performance.
Objectives of the Study
1. To examine the causes of workplace stress among employees at Guaranty Trust Bank, Plateau State.
2. To evaluate the coping mechanisms available to employees at GTBank and their effectiveness in reducing workplace stress.
3. To recommend strategies for improving employee stress management programs at Guaranty Trust Bank.
Research Questions
1. What are the main causes of workplace stress for employees at Guaranty Trust Bank in Plateau State?
2. How effective are the coping mechanisms in place at GTBank for managing workplace stress?
3. What improvements can be made to enhance the stress management programs at Guaranty Trust Bank, Plateau State?
Research Hypotheses
1. Workplace stress has a significant impact on employee performance at Guaranty Trust Bank, Plateau State.
2. The coping mechanisms provided by Guaranty Trust Bank effectively reduce workplace stress.
3. There is a significant relationship between workplace stress and employee turnover at Guaranty Trust Bank, Plateau State.
Scope and Limitations of the Study
This review will focus on workplace stress and coping mechanisms at Guaranty Trust Bank in Plateau State. The study will rely on secondary sources, including reports and literature, to analyze stress and coping mechanisms. Limitations include the potential lack of detailed empirical data from the bank and the focus on one geographical area, which may not be representative of all employees across Nigeria.
Definitions of Terms
• Workplace Stress: The psychological and physical strain caused by work-related factors, which can affect an employee’s performance and health.
• Coping Mechanisms: Strategies employed by employees to manage or alleviate stress, including time management, relaxation techniques, and seeking organizational support.
• Employee Performance: The level of effectiveness with which an employee completes their tasks and meets organizational expectations.
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